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Axlo Service · on-site repair and maintenance

Your technicians on the road, your clients well served.

For companies that repair and maintain equipment at the client’s site: HVAC, refrigeration, plumbing, electrical, fire protection, food service equipment, laundry and more. From the call to the invoice, without retyping a thing.

See Axlo in action A day on the road
The right tech for the jobSpecialties by equipment type.
Less drivingOptimized routes for the whole team.
Signed on siteNo call completed without the client.
Invoiced the same dayHours, travel and parts already included.
Field service management software

For every trade that goes to the client.

If your technicians repair, install or maintain equipment at your clients’ sites, Axlo handles dispatch, scheduling, work orders, parts and invoicing, from the office to the phone.

  • Heating, ventilation and air conditioning (HVAC)
  • Commercial refrigeration
  • Food service equipment
  • Plumbing
  • Electrical
  • Fire protection and sprinklers
  • Garage doors and loading docks
  • Commercial laundry
  • Industrial equipment and machinery
  • Security systems and alarms
  • Mobile mechanics and roadside service
Dispatch and schedulingScheduler by day and by technician, call map, route optimization and specialties by equipment type.
Mobile work ordersTechnicians see their day, clock their hours and travel, take photos and get the client’s signature on site.
Preventive maintenanceMaintenance plans by equipment: visits come back at the right frequency, without chasing the client by hand.
Equipment and historyEach client has their sites and equipment, with the history of every repair and the work to do later.
Parts and inventoryInventory in the warehouse and in every truck, parts orders and returns, parts set aside for tomorrow’s call.
Quotes and client portalClients approve quotes line by line, see their equipment and invoices, and can request service.
Invoicing and QuickBooksInvoices with GST and QST and price agreements per client, sent by email and passed to QuickBooks Online.
Schedules and timesheetsSchedules and time off, daily punches and timesheets ready for payroll.
Service statisticsCalls received and completed, backlog, interventions per technician, utilization rate, preventive vs corrective.
A day on the road

From the client’s phone call to the invoice.

The office, the technician and the client see the same information, each in their own way. Nobody has to call back to find out where the job stands.

  1. MondayThe client callsThe office opens the call on their equipment: you see its history and its latest repairs.
  2. Monday PMThe quote is approvedThe client accepts it in their portal. The parts are ordered and the call is prepared.
  3. Tuesday 7:30On the wayThe specialist has the job in their route and the parts in the truck. One tap, and they’re off.
  4. 8:05The repair is done, the client signsThe tech clocks in, takes a photo, and the client confirms the work on the phone.
  5. 9:11The invoice goes outHours, travel and parts, at the client’s agreed pricing. They receive it in their portal.
What Axlo does for your team

The office, the road and the client, finally connected.

Scheduler and mapWeek, day or map view. It takes schedules, time off and specialties into account, and cuts driving for the whole team.
Clients and equipmentService addresses, equipment by type, and the history of every unit: what was done, when, and by whom.
Client portalClients approve their quotes, follow their calls and find their invoices, without calling you.
Parts in every truckEach truck’s stock, the parts to grab before heading out, and what needs restocking at night.
Accurate invoicesA pricing agreement per client, travel calculated automatically, and actual time on emergency calls.
Team and hoursDay and call punches, schedules, vacation and time off. The week is approved for payroll in one click.
For the road

Built for the person with dirty hands.

On their phone, the technician sees only what they need. No invoicing, no useless menus. Big buttons, plain words.

  • Their day, or tomorrow’sThe arrival time at each client, the expected duration and the time they’ll be back at the shop.
  • The right parts in the truckThe list to grab before heading out, and an up-to-date stock for their truck.
  • The signature on siteThe client confirms the work on the phone, with their name. The office sees it right away.
  • The team scheduleWho’s working tomorrow, who’s on call this weekend. Their own hours stay private.
October 2026
Mon12 Tue13 Wed14 Thu15 Fri16 Sat17ON CALL Sun18
Julie (me)7:00 – 15:30 7:38Bakery 9:05Café du port
Kevin7:00 – 15:30
MarcVacation
Sophie8:00 – 16:30
For the office

Solid, because everything is in the same database.

The scheduler knows everyone’s schedules, time off and specialties. The invoice knows the hours, the travel and the client’s agreement. Nothing is entered twice.

A scheduler that thinks like you do It gives combi ovens to the tech who knows them, books nothing for a tech who’s off, and cuts driving for the whole team without anyone finishing too late.
Accurate invoices, the first time A price for every client with an agreement, travel calculated automatically, and for emergency calls: actual time, a flat fee and mileage beyond that.
A team that’s simple to manage Everyone’s schedule, vacation and time off in two clicks, and the week’s hours readable at a glance: start, finish, travel, on calls.
A look at the scheduler The whole team on one day: travel, work, open slots.
7:009:0011:0013:0015:00end
Julie ★
BakeryCafé du port2 h open
13:40 Kevin ★
Hotel · combi ovenBakery · combi oven
14:55 Marc
On vacation until October 24
Off Sophie
Resto du FortPizzeriaWalk-in cooler
15:10
Unassigned appointments · 1 Optimized routes: −38 km
Quotes and client portal

The client approves. You schedule.

The technician checks off what needs authorization, the office reviews the prices and sends it. The client answers line by line in their portal, and the call switches to “Prepared” as soon as they approve.

  • Line by lineThe client can accept the filter and put off the thermostat. You know exactly what to do.
  • Emergency travel includedFor an urgent call, the flat fee and the kilometres are added to the quote automatically.
  • Revised or cancelled in one clickA new version replaces the old one in the portal, and everything stays in the call’s history.
Client portal · Quote BT-00235-S1
Uncheck any work you don’t want done.
L1 — Kitchen hood — filter maintenance2 h · 1 belt$273.00
L2 — Thermostat calibration1.5 h$187.50
Incl.Travel — emergency callFlat fee · 54 km round trip$72.00
Total authorized, taxes included$612.25
Send my answer
Resources (French)To learn moreAll guides →
5 min read · in FrenchDispatching service calls: 6 ways to drive less and fix moreRead →

Frequently asked questions

My technicians aren’t comfortable with computers.

Their screen only shows their day: head out, clock in, get the signature. A short training session is enough.

I have different pricing agreements depending on the client.

Each client can have their own labour and travel rates. Everyone else pays your standard rates.

Do my clients need to install anything?

No. They get a link to their portal to approve a quote or see their invoices.

How do we get started?

Send us your client, equipment and parts lists in Excel: we import them and train your team.

We’ll show you, with your own calls.

30 minutes, in person or by video, built around how you actually work. No salesperson: you talk to someone from the field.

Or write to us: info@axlo.ca The Axlo app itself is in French; this site is in English for your convenience.